Introduction. Biz Ops Rwanda is a business process outsourcing, consulting, and IT provider in search of an Administrative Assistant who is passionate about helping small businesses across the global African diaspora develop and succeed.

Our mission is to provide the full range of essential, progressive, and affordable management, administrative, and technical services to entrepreneurs, startups, and expanding businesses across the globe.

The selected applicant will be responsible for providing administrative assistance.

The Administrative Assistant will work closely with the leadership and in cross-functional teams support meeting company and operational goals and objectives and will be responsible for assisting with day-to-day business functions as requested.

In addition, the Administrative Assistant will assist with maintaining a functional office environment, commnications, and scheduling, including translating Kinyarwanda and English to accomplish organizational goals.

Description. The Assistant is responsible for providing assistance with fulfilling the company’s overall goals and objectives.

Some Job Duties Include:

• Assist with coordinating projects and service delivery
• Assist with managing day-to-day operational tasks.
• Communicating organizational goals, missions, and objectives.
• Contribute feedback, recommendations, expertise, and knowledge to advance the company.
• Assist with staffing, financial, and accomplishing goal-related needs and progress.
• Assist with implementing processes and procedures necessary for exceptional service delivery.
• Assist with employee recruitment, retention, termination, and general office management tasks.
• Coordinate and participate in staff and team meetings as necessary to accomplish company goals.

Required Qualifications:

• Effective communication skills
• Excellent people skills
• Fluently speak and write in English and Kinyarwanda
• Strong technical ability
• Passionate about enhancing small business and economic success across the African diaspora
• Proficient in online research and effectively interpreting and communicating findings
• Proficient in learning new technologies
• Personal or professional social media experience

Applicants with the following qualifications may be given priority consideration, but these are not required. 

• Office administration experience
• Proficient with Microsoft Office Applications
• Bachelor’s or Technical Diploma in Business Administration, Information Technology, or Finance
• 1 or more years of related experience
• Excellent community relations
• Active in community development or charitable initiatives
• Knowledgeable about global enterprise
• Knowledgeable about local and international taxation
• Accounting experience
• Graphic design ability
• QuickBooks experience

Introduction. Biz Ops Rwanda is a business process outsourcing, consulting, and IT provider in search of Independent Sales Agents who is passionate about helping Rwandan businesses succeed. This is a performance and commissioned and bonus-based service contract.

Our mission is to provide the full range of essential, progressive, and affordable management, administrative, and technical services to entrepreneurs, startups, and expanding small businesses across Rwanda.

The selected applicant will be responsible for developing relationships with local business owners and entrepreneurs and selling Biz Ops Rwanda products and services to support our firms’ economic growth initiatives.

Independent Sales Agents will work closely with the Sales Assistant to meet marketing and ROI goals and objectives and will be responsible for social media and advertising management, graphic design, and content creation.

Description. Independent Sales Agents are responsible for assisting with fulfilling company sales goals and objectives and providing excellent service to the local business community.

Some Job Duties Include:

• Contribute marketing and sales-related feedback, recommendations, expertise, and knowledge to advance the company.
• Report marketing and sales-related needs and progress to the Sales Assistant.
• Implement sales strategies necessary for well-performing sales campaigns and outcomes.
• Responsible for communicating with prospects via phone, social media, email, chat, and in-person to facilitate sales and service delivery.
• Responsible for onboarding new customers which includes providing service contracts for signature, triggering an invoice or processing an initial payment, disclosing or providing terms of service, and entering clients into the database.
• Identify marketing and sales strengths and opportunities and provide feedback to leadership about how to maximize performance.
• Identify solutions and ways to maximize efficiency and effectiveness in marketing and sales efforts.
• Actively participate in weekly sales meetings as necessary to accomplish company goals.

Required Qualifications:

• Experience with selling and negotiating.
• Effective communication skills
• Excellent people skills
• Fluently speak, read, and write Kinyarwanda and English.
• Passionate about enhancing small business and economic success across Rwanda

Applicants with the following qualifications may be given priority consideration, but these are not required. 

• Has an existing list of business contacts and relationships with businesspeople.
• Successful influencer in the area of entrepreneurship, ICT, or business
• 1 or more years of related experience

Introduction. Biz Ops Rwanda is a business process outsourcing ,consulting, and IT provider in search of a Technical Support Specialist who is passionate about helping users solve technical problems related to the software and tools we help our clients manage.

Our mission is to provide the full range of essential, progressive, and affordable management, administrative, and technical services to entrepreneurs, startups, and expanding small businesses across the globe.

The selected applicant will be responsible for educating internal and external users on how to resolve user-related issues and will create and track support tickets for advanced issues with our software platform and 3^rd party platforms we manage on clients’ behalf.

The Technical Support Specialist will work closely with developers and 3^rd party support teams to resolve users’ technical issues as quickly and effectively as possible and communicate with users about resolutions.

Description. The Technical Support Specialist is responsible for assisting users by reducing or eliminating technical hurdles that  negatively impact business.

Some Job Duties Include:

• Understand and clearly articulate users’ technical support needs
• Quickly identify the source, cause, and solution to technical issues
• Provide guidance and direction to users who may not be tech savvy
• Articulate user issues and needs to advanced level support teams
• Help users implement solutions using screenshare and remote assistance tools
• Provide links for support documentation and videos to clients
• Submit support tickets to the appropriate team members or partners on users’ behalf when required
• Monitor and update ticket status and communicate with clients about ongoing issues
• Publish technical support FAQ’s, knowledgebase articles, and videos when they do not exist and update outdated resources as needed
• Identify technical support process strengths and opportunities and provide feedback to leadership about how to improve the user experience.
• Identify solutions and ways to maximize efficiency and effectiveness in our technical support efforts.
• Actively participate in staff and team meetings as necessary to accomplish company goals.

Required Qualifications:

• Tech savvy
• Must be willing and able to learn our software, systems, and support tools
• Excellent troubleshooting, logic, and reasoning skills
• Excellent research skills
• Effective communication skills
• Excellent people skills
• Fluently speak and write in English
• Exceptional technical ability

Applicants with the following qualifications may be given priority consideration, but these are not required. 

• Experience providing technical support
• Experience with Microsoft Office 365 programs
• Experience with email setup and protocols
• Completed formal Information Technology or technical support training, certification, or education
• Experience with Amazon Web Services
• Experience with Office 365 Admin Center
• Experience with VOIP setup
• Website design experience
• 1 or more years of related experience

Introduction. Biz Ops Rwanda is a business process outsourcing, consulting, and IT provider in search of a Website Designer who is passionate about creating attractive and functional solutions and willing to learn.

Our mission is to provide the full range of essential, progressive, and affordable management, administrative, and technical services to entrepreneurs, startups, and expanding small businesses across the globe.

The selected applicant will be responsible for utilizing our drag-and-drop builder to design and develop attractive and functional web solutions.

The Website Designer will work closely with customers to develop professional web pages, websites, and applications that meet clients’ needs and represent their vision and image well.

Description. The Website Designer is responsible for assisting the clients by designing an attractive online image that will provide functionality and features to our clients and theirs to make getting seen and acquiring and serving new customers and clients online more attainable.

Website designers do not require coding skills as they will be trained to develop in our proprietary drag-and-drop environment; however, they should be technically capable, creative, and have a general understanding of how online marketing, business websites, and search engine optimization works to attract customers, employees, and partners.

 Some Job Duties Include:

• Understand and clearly articulate clients’ needs and vision
• Quickly identify the source, cause, and solution to technical issues
• Provide guidance and direction to clients who may not be tech-savvy
• Design unique websites and applications to meet customer needs and expectations
• Articulate client needs to advanced-level development teams
• Develop and design websites on our platform.
• Working with Google Analytics, Google Search, and Google Business to help client sites get seen by search engines.
• Identify development and design process strengths and opportunities and provide feedback to leadership about how to maximize customer satisfaction.
• Identify solutions and ways to maximize efficiency and effectiveness in our design and development efforts.
• Actively participate in staff and team meetings to accomplish company and client goals.

Required Qualifications:

• Creative design experience
• Ability to understand, communicate, and implement creative objectives
• Must be willing and able to learn our software, systems, and support tools
• Excellent troubleshooting, logic, and reasoning skills
• Excellent research skills
• Excellent project and time management skills
• Effective listening skills
• Effective communication skills
• Excellent people skills
• Fluently speak and write in English
• Exceptional technical ability

Applicants with the following qualifications may be given priority consideration, but these are not required. 

• Experience with providing websites as a designer or user
• Experience with online marketing
• Completed formal Information Technology or technical support training, certification, or education
• Experience with Amazon Web Services
• Experience with Content Management systems
• 1 or more years of related experience